This is hands down the absolute worst bank in Cedar City. Staff incompetence has cost me hundreds of dollars. I highly recommend staying away from this branch.
My parents just moved to Cedar City and have had nothing but trouble with the guy doing their loan at US Bank. The real estate agent (who is a horrible agent herself)and parents have been waiting on him to get the papers ready to close and he just keeps putting them off day after day and never answers his phone. He keeps giving them excuses as to why he is not answering and hasn't done anything. It is frustrating because he knows they are homeless, but doesn't seem to care. He lies to them and should not be working with people apparently. Really disappointed with the US Bank in Cedar City and the Remax real estate.
The staff is courteous, except for the manager Katie. She is very rude and blames the customer for branch mistakes and system errors. When I asked to speak to a supervisor over Katie she said there was none and there would be no one to place my complants to; holding her unaccountable for her actions.
Couldn't ask for a better branch to bank at! Katie is amazing and has excellent customer service abilities. The entire staff is very friendly, knowledgeable, and ensure you get the best service possible. I highly recommend contacting your branch before becoming frustrated dealing with the 800 customer service number.
Great service
U S Bank Branch is a US Bank based in Cedar City, Utah. U S Bank Branch is located at 633 S Main St Ste A, Cedar City, UT 84720, USA.
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